Opening an incognito window

It may happen that the support department asks you to open an incognito window when contacting them due to login issues. Often, login problems can be identified or resolved by logging into the platform using an incognito window.

What does an incognito window do?

An incognito window is also known as a private window or an InPrivate window. When you visit a website in an incognito window, it's as if you are visiting that website for the first time. Your saved passwords and browser cookies are not accessed, and no cookies are stored from websites you visit in an incognito window. Cookies are files that a website places on your computer to enhance your user experience or track your internet behavior. Learn more about what cookies are exactly.

Your browsing history is also not stored when using an incognito window. Therefore, you always have to log in again in a new incognito window. If you download files in an incognito window, they are stored on your device, and they remain saved even after you close the window.

Why is it sometimes useful to log in through an incognito window?

An incognito window is usually used to ensure that no internet history is temporarily stored on a computer. However, it can also be very useful if you need to be logged into two different accounts on the same website or if you want to visit a website without automatically logging into your account.

It can also happen that you experience login problems because a cookie was previously placed on your computer containing a reference that is no longer valid. In an incognito window, you can test if your login problems are related to such cookies without having to delete your browser cookies. After the test, you can choose to delete your cookies if logging in worked fine in an incognito window.

How do I open an incognito window?

In all the examples below, if you are using an Apple device, you need to press Command instead of CTRL.

Google Chrome

We recommend using Google Chrome as the browser because our platform is optimized for it. There are two ways to open an incognito window in Google Chrome:

• Press CTRL + SHIFT + N simultaneously.
• Click on the three dots in the top right corner of your browser window, and in the context menu that appears, click on "New incognito window."

Microsoft Edge

In Microsoft Edge, an incognito window is called an InPrivate window. You can open one in the following two ways:

• Press CTRL + SHIFT + N simultaneously.
• Click on the three dots in the top right corner of your browser window, and in the context menu that appears, click on "New InPrivate window."

Safari

In Safari, an incognito window is called a private window. You can create one as follows:

• Click on "File" and then on "New private window."

Firefox

In Firefox, an incognito window is called a private window. You can create one in two ways:

Click on the three horizontal lines in the top right corner next to the address bar and then click on "New private window."

Press CTRL + SHIFT + P simultaneously.

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